What payment methods do you accept?

We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also accept Apple and Google pay as well as Interac

Do I have to have an account to make a purchase?

You do not have to have an account to make a purchase. However setting up an account will speed up the check out process for you.

What is your return/exchange policy?

For details on how to return or exchange an item, view our Returns policy.

Can I change/edit/delete something on my order after placing it ?

Provided your order has not been shipped, it can be changed or cancelled. Please contact us at thamesfordcandle@gmail.com in order to catch us before we get to your order. We will reply to emails, but due to the high volumes of emails we receive, we may not see your message in time. Contacting through chat us gives us the best chance of changing your order. Please include your name and Order ID#.

Do you ship Internationally?

At the present time we are shipping within all of Canada and the mainland US.

Do you offer free shipping?

Yes, we offer free shipping to Canada on orders of $99+. View our shipping policies.

How long does it take for my order to ship?

Orders are processed and shipped Monday-Friday within 1-3 business days of being placed, provided there are no issues with payment or inventory. You will be contacted should an issue arise. Upon shipment, you will receive a tracking number by email (check your spam folder if you were expecting one and have not received it). Generation and email of a tracking number indicates order has shipped, and is en route.

Order processing day count begins on the next business day after the order is placed: i.e. Orders placed Tuesday, will ship by Friday. Orders placed Friday will ship by Wednesday.

How do I track my order?

Orders are shipped via Canada Post and you will be provided a tracking number that you can use at canadapost.ca to view your order delivery progress.